Frequently Asked Questions
Everything you need to know about your Omakase shopping experience.
What does 'Omakase' mean for my shopping experience?
Inspired by the Japanese tradition of 'leaving it to the chef,' Omakase offers a curated selection of premium goods. We hand-pick every item in our store to ensure it meets our high standards of quality, design, and utility.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your order directly through your Omakase account dashboard.